Texting and E-mail in Medical Offices

Patient Communications
•The big question: “Can I text or e-mail Appointment reminders to my patients?”
•The big answer: “That depends…”
–Do you have consent under TCPA?
–Details of the message
–Context of the message
–What can you leave out?
•What if they request using plain e-mail or plain texting and don’t want to use another app or portal?
–Can you manage the communications?
–Can you document the communications?
–Issue of Response, Triage, and Medical Records

-Jim Sheldon-Dean