Texting and E-mail in Medical Offices

Beware the TCPA
•Telephone Consumer Protection Act of 1991
•Be cautious, especially for any calls or texts relating to billing or financial matters
•Get consent up front to call the number provided for healthcare and financial purposes, including reminders and follow-up
•If you don’t get consent, watch out!
–Penalties for, without consent, calling a cell phone or leaving a payment related message (voice or text)
–Penalties for, without consent, calling a cell phone or leaving a healthcare related message more than one minute (voice) or 160 characters (text) long; no more than one per day or three per week

-Jim Sheldon-Dean