Texting and E-mail in Medical Offices

Patient Communication Policies
•Define the usual, preferred, secure means of communication, and the preferred insecure alternatives
–Consider what you are “reasonably able” to do
•Require patient to request using insecure communication methods, and indicate preferred method to be used
•If an insecure method is requested, consider it according to §164.522(b)(2) and §164.524(c) and guidance
•If an insecure alternative method is granted:
–Explain the risks to the patient
–Obtain consent (with signature if appropriate)
–Inform those who communicate of the preference
•Document the request and consent or denial

-Jim Sheldon-Dean