Texting and E-mail in Medical Offices

Your To-Do List
•Find out what you are doing already with texting –ask and then verify!
•Discover what should be protected (and may not have been)
•Implement secure texting for the office using the free apps (Signal, Telegram, WickrMe)
•Get permission to contact cell phones for healthcare and payment purposes and follow-up communications
•Provide secure alternatives for patient communications and allow choosing a non-secure process if they prefer
•Look into other communication platforms to integrate texting, triage, and documentation
•Identify your issues and plan their mitigation

-Jim Sheldon-Dean