Current balance billing law in Arizona, A.R.S. 20-3101 and 3102
This is a link to how the state department of insurance administers the current law (the one good until 1-1-2019) https://insurance.az.gov/press-release-2000-24-new-law-establishing-timely-pay-requirements-and-grievance-provisions-health
Contact Favored for the 2019 balance billing law
Texting and E-mail in Medical Offices
Thank you for the VERY informative lecture!
Jim Sheldon-Dean
Director of Compliance Services
Lewis Creek Systems, LLC
www.lewiscreeksystems.com
Using Texting and E-mail in Medical Offices —Integrating New Technology into Healthcare Business Practices
Texting and E-mail in Medical Offices
Your To-Do List
•Find out what you are doing already with texting –ask and then verify!
•Discover what should be protected (and may not have been)
•Implement secure texting for the office using the free apps (Signal, Telegram, WickrMe)
•Get permission to contact cell phones for healthcare and payment purposes and follow-up communications
•Provide secure alternatives for patient communications and allow choosing a non-secure process if they prefer
•Look into other communication platforms to integrate texting, triage, and documentation
•Identify your issues and plan their mitigation
-Jim Sheldon-Dean
Triwest Health Net Registration
Dear Midwives and Birth Center Providers,
If you bill Triwest, which is now Triwest HN, please complete the attach forms and send to your biller for submission. Claims will not be processed unless you are added to their system. Thank you
Midwives (complete regardless of license)
https://www.tricare-west.com/content/dam/hnfs/tw/prov/resources/pdf/nnw-applications/indvdl-app-midwife.pdf
Birth Center
https://www.tricare-west.com/content/dam/hnfs/tw/prov/resources/pdf/nnw-applications/instit-app-birth.pdf
Texting and E-mail in Medical Offices
Security and Incident Policy Help
•The SANS Security Policy Project
–A Short Primer For Developing Security Policies, samples, guidance
–Available at: http://www.sans.org/resources/policies/
•New York University HIPAA security policies
–A good level of detail; many of the concepts are directly transferable
–http://www.nyu.edu/about/policies-guidelines-compliance/policies-and-guidelines/hipaa-policies.html
•NIST Guide for CybersecurityEvent RecoverySP 800-184, an excellent overall guide that now incorporates incident handling and contingency planning:http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-184.pdf
•NIST Computer Security Incident Handling GuideSP 800-61 Revision 2, a practical guide to responding to incidents and establishing a computer security incident policy and process: http://csrc.nist.gov/publications/nistpubs/800-61rev2/SP800-61rev2.pdf
•In addition, the September 2012 NIST ITL Bulletin focuses on the revised SP 800-61, available at: http://csrc.nist.gov/publications/nistbul/itlbul2012_09.pdf
Texting and E-mail in Medical Offices
Patient Communication Policies
•Define the usual, preferred, secure means of communication, and the preferred insecure alternatives
–Consider what you are “reasonably able” to do
•Require patient to request using insecure communication methods, and indicate preferred method to be used
•If an insecure method is requested, consider it according to §164.522(b)(2) and §164.524(c) and guidance
•If an insecure alternative method is granted:
–Explain the risks to the patient
–Obtain consent (with signature if appropriate)
–Inform those who communicate of the preference
•Document the request and consent or denial
-Jim Sheldon-Dean